Customer Information

Accounts/ Establishment Terms & Conditions

All consignments of cargo must be allocated to an account or paid for at or before the time of shipping. We recommend that you establish an account if you expect to be shipping cargo on a regular basis. Upon establishing an account with Perkins Shipping, you will be required to understand and agree to our terms and conditions of trading. Account application forms (business and private) are available from debtors@perkins.com.au

 

Cargo Acceptance/ Cut-Off Times

In order to provide an efficient shipping service for all customers, Perkins Shipping has in place strict ‘cut-off times’. These represent the latest time that cargo can be delivered to our terminals for particular voyages/destinations. Cut-off times are normally two working days before the sailing date. Darwin terminal hours are from 7:30am to 3:45pm Monday to Friday. We are closed on weekends and public holidays.

 

Schedules

Normal Coastal Schedules can be found on the Domestic Schedules page. Any other enquiries can be directed to the Coastal Cargo office.

 

Freight Rates

Freight rates vary according to different locations. All general dry cargo is charged on the greater of the cubic measure or the weight in tons of the cargo.

 

Back-loading Cargo / Storage

Freight to be shipped to Darwin from Coastal Communities must be consigned appropriately and the necessary documentation (interim receipt) fully completed. Cargo must be clearly marked with forwarding details and if possible contact phone numbers. All cargo must be paid for or allocated to an account for payment at or before the time of shipping. Goods not collected from our Darwin terminal within five working days of arrival will incur storage charges.

 

Correct Consignment of Cargo

All documentation for outgoing and back-loading cargo must be completed correctly. Should incorrect account details be provided on the interim receipt, a $50.00 fee would apply to have the invoice transferred to another account.

 

Collection of Cargo

Collection of cargo from Darwin, Gove and Groote Eylandt can be arranged by contacting the applicable terminal. All cargo delivered to coastal communities must be collected from the landing craft on arrival by yourself or your authorised representative. Perkins Shipping does not operate terminals at these communities and does not accept responsibility for lost or damaged cargo.

 

Conditions of Carriage

Our conditions of carriage are printed on the back of all Perkins Shipping interim receipts and tax invoices. Alternatively, please refer to Cartage Conditions

 

Insurance

Perkins Shipping is not a common carrier; do not insure Customers cargo and all goods are carried subject to the terms and conditions of our Conditions of Carriage. Consignors are therefore advised to take out marine all-risks insurance on their cargo.

 

Lost / Damaged Cargo

Whilst Perkins Shipping does not insure Customers cargo, a claim may be lodged with the Company. To do this, it is necessary to complete the Company form “Lost / Damaged Cargo Claim Form”, select the link to download the form in PDF format. Only original copies of the form will be processed.

 

Complaints Resolution

If you have a complaint concerning our services, please tell the people who provided your initial service. Or you can:

We will try to settle your complaint within 7 days, if we can’t, we will tell you within 3 working days that we have received your complaint and will try to settle it within 21 days. If you are not happy with our determination, advise us why in writing and we will refer the matter to our Senior Management. Details of the procedure are located at Approved Resolution Policy